Martin Vasic
AI Developer & Automation Expert
With over 15 years of professional experience – 9 years in the IT industry – I combine deep technical expertise with a strong focus on customer needs. My goal: Developing intelligent solutions that create real value.
Photo coming soon
Jahre Erfahrung
Projekte
Zufriedenheit
Spezialist
Over 15 Years Experience
Senior 2nd Level IT & Service Desk Specialist
Abacus-umantis AG
Operational co-leadership of a 6-person support team. Care for assigned premium customers with personal responsibility. Participation in escalation meetings with management.
Senior 2nd Level IT & Service Desk Specialist
Haufe-umantis AG
Building an international support team in India. Training & leadership of new team members. Technical troubleshooting at 2nd level (SaaS).
2nd Level IT & Service Desk Specialist
Haufe-umantis AG
B2B customer support via ticket system & phone. Training of customer administrators. Building internal knowledge structure and technical documentation.
B2B Sales Consultant
Haufe-umantis AG
Conducting SaaS sales pitches for companies with 5000+ employees. RFP processing, quotations, and contract closings. Configuration of talent management solutions.
SME Sales Consultant
Swisscom Center St. Gallen
Customer portfolios for existing companies and startups. Solution-oriented sales consulting. Processing of new contracts with internal and external Swisscom partners.
Sales Consultant
Swisscom Shop Neugasse
Efficient acquisition of new customers. Professional consulting and nurturing of existing customers. Independent creation and renewal of various contracts.
Sales Consultant
Melectronics St. Gallen & Wil
Handling demanding customer complaints. Planning and organizing promotional and customer events. Supervising an apprentice including qualification reviews.
Retail Specialist Apprenticeship
Melectronics St. Gallen
Three-year vocational training as a retail specialist, specialization in consulting/consumer electronics. Excellent graduation as one of the best apprentices in all of Migros Eastern Switzerland.
Sales Consultant (Internship)
Melectronics St. Gallen
Internship before apprenticeship. Support in sales and inventory management. Independent operation of the scanning register and goods control.
Certificates & Diplomas
Web Integrator Diploma
ibW Higher Technical College South-East Switzerland
2019
HTML/CSS, PHP, JavaScript with final examination
STRUCTOGRAM® Trainer
STRUCTOGRAM® International
2022
Sales psychology, Biostructure analysis
Retail Specialist (EFZ)
Commercial Vocational School
2010
Overall grade: 4.9 (excellent)